So you’ve brought a terrarium? Not only does it make your space whether it be an apartment, flat, office or bedroom more attractive, it also helps with our moods too.
Not only are they great to look at, but they also help us to reconnect back with nature. This helps with our moods, the benefits of keeping an terrarium is that it can often help with anxiety, stress, it can sharpen mental focus and generally improves the air quality, and your quality of life.
Due to the fragile nature of this product we are only taking click and collect orders.
We do indeed, any orders over £49.95 are on us!
We offer a standard shipping service which will take 3-5 working days ( £4.95 )and anexpress shipping service which will take 1-3 days (£6.95 )UK Isles and Highlands from £9.95 ( standard service from 3 -7 days , depends on size andweight )
Europe and Rest of the World
Rest of World from £12.95 (Standard service from 5-9 days , depends on size and weight )The majority of our orders are handled by Hermes couriers.
How do we return online items?
Please contact us within 30 days of the item being delivered to you. The delivery charge onthe original order is non refundable and we do not offer a free post service on returneditems. We advise you to send any parcels insured registered delivery and to keep the receiptas we cannot take responsibility for returned goods that are lost or damaged in transit. Ourreturn address can be found at the bottom of our homepage.
How do we return items brought from Driftroom?
You have 30 days to bring back any damaged or faulty item along with a proof of purchase.You will be eligible to a full refund or a store credit for the same amount.If you have brought a product and are not happy with it, but it is NOT damaged nor faultyyou are then entitled to a store credit for the same amount.Please note you will have 6 months to spend once you receive your store credit.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that wehave received your returned item. We will also notify you of the approval or rejection ofyour refund.If you are approved, then your refund will be processed, and a credit will automatically beapplied original method of payment, within 10 working days.
Who can I e-mail if I need to return an item?
You can reach us via e-mail at email@example.com
If you have any queries or need to speak to a member of Driftroom customer service, here are two ways you can reach us;
Instore Contact Customer Services:
Driftroom, L5 Linkstreet,
Bullring Shopping centre,
Birmingham, West Midlands
Online Customer Service
E-mail us on: firstname.lastname@example.org