Help / FAQ
Click And Collect?
Yes we do! Simply choose this option at the checkout and we will email you within 24 hours to inform you that your order is ready to collect.
Where is the store?
We are based in the heart of Birmingham, in Linkstreet, Bullring. Our address and opening hours can be found at the bottom of our homepage.
What are the UK delivery options?
We offer a standard shipping service which will take 3-5 working days ( £4.95 )and an express shipping service which will take 1-3 days (£6.95 ).
UK Isles and Highlands from £9.95 ( standard service from 3 -7 days , depends on size and weight ).
Europe and Rest of the World
Rest of World from £12.95 (Standard service from 5-9 days , depends on size and weight ).
The majority of our orders are handled by Hermes couriers.
Do you offer free shipping?
We do indeed, any orders over £49.95 are on us!
How do we return online items?
Please contact us within 30 days of the item being delivered to you. The delivery charge on the original order is non refundable and we do not offer a free post service on returned items. We advise you to send any parcels insured registered delivery and to keep the receipt as we cannot take responsibility for returned goods that are lost or damaged in transit. Our return address can be found at the bottom of our homepage.
How do we return items brought in the shop?
You have 30 days to bring back any damaged or faulty item along with a proof of purchase.
You will be eligible to a full refund or a store credit for the same amount.
If you have brought a product and are not happy with it, but it is NOT damaged nor faulty you are then entitled to a store credit for the same amount.
Please note you will have 6 months to spend once you receive your store credit.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.